Job description
Mountaineer Employment Solutions is West Virginia’s premier talent acquisition and staffing leader. We serve businesses and job seekers across West Virginia and beyond from our offices in Charleston and Morgantown. We encourage you to visit our website to explore more information on Mountaineer Employment Solutions and our other job postings!
https://www.beamountaineer.com/
Mountaineer Employment Solutions in partnership with a support service company in Charleston, WV is seeking qualified Crisis Counselors.
Position Overview:
The
Suicide Lifeline Crisis Counselor answers calls, chats, and texts from 988 (The National Suicide Prevention Lifeline). 988
Crisis Counselors can provide a range of support from peer warmline and emotional support to full scale crisis de-escalation. This 988 Crisis Counselor is responsible for providing supportive services to help individuals regain a sense of safety, return to their normal level of functioning, and/or access ongoing treatment services as needed.
The 988
Crisis Counselor is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. 988
Crisis Counselors have the special training and skills to interact via phone, chat, and text to understand consumers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment, and follow up to ensure needs are being met.
The Suicide Lifeline 988 Crisis Counselor MUST be patient, knowledgeable, empathetic, and helpful.
Shifts:
- 12pm - 8pm.
- 8pm - 4am.
- Must be able to work any days/holidays.
Essential Job Functions:
- Answer incoming communications with patience, respect, and empathy.
- Provide crisis intervention, suicide prevention support and brief supportive counseling to callers who are experiencing emotional crisis.
- Help those accessing services by call, text, or chat to regain a sense of safety so that they may return to an appropriate level of functioning when possible.
- Refer those accessing services by call, text, or chat to ongoing treatment according to level of need, or to other FCS helplines as indicated by identified needs.
- Escalate a voluntary or involuntary 911 response when appropriate and necessary.
- Professionally document consumer demographic data and interactions within designated database/databases.
- Follow-up with clients to monitor and track successes and concerns.
- Respect each participant’s privacy rights under HIPAA and other applicable laws and regulations during the provision of services.
- Provide all services in an ethical manner while maintaining participant dignity.
- Participate in the designated personal and professional development program to ensure the quality of service delivered.
- Participate in the established quality assurance program.
- Obtain the necessary continuing education units related to maintain individual licensure or certifications.
- When necessary, provide for the safety and wellbeing of the participant following all applicable duty to warn and care procedures.
- Demonstrate reliable time and attendance practices.
- Adherence to all policies and procedures.
Requirements:
- High School Diploma or GED Equivalent Required. Four-year degree in social or behavioral health services field (licensure given special consideration) preferred.
- Experience in crisis intervention.
- Excellent written and verbal communication skills.
- Compassion and empathy to appropriately respond to client’s needs without personal bias or judgment.
- Ability to document on data systems while interacting with those seeking help via call, text or chat.
- Emotional fortitude to contend with difficult client situations in a face paced work environment.
- The ideal candidate will advance a position of sound judgment in all program decision-making and exercise self-awareness in all position-related functions associated with the role.
- High attention to details.
Physical Requirements:
- Extensive computer and phone-based work including prolonged periods of sitting in a call center work environment.
- Limited physical effort required with limited exposure to physical risk.
- Ability to lift 35 pounds unassisted. Heavier weight with assistance.
- Ability to work evenings, nights, weekends, and holidays as required.
- Ability to climb 4 flights of stairs with 10-15 steps each.
SCHEDULE:
- FULL-TIME Days of the week will vary.
- Shifts are 12pm-8pm, or 8pm-4am.
- MUST be able to work weekends and holidays.
COMPENSATION: Starting at $14 depending on education and experience.
Mountaineer Employment Solutions is an equal employment opportunity. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. Employment with Mountaineer Employment Solutions is decided based on qualifications, merit, and business need.
About Mountaineer Employment:
Mountaineer Employment Solutions is West Virginia’s premier talent acquisition and staffing leader. We serve businesses and job seekers across West Virginia and beyond from our offices in Charleston and Morgantown. We encourage you to visit our website to explore more information on Mountaineer Employment Solutions and our other job postings!
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