Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we’re way more than just legal copy pros. Our team of 160 – located across the U.S. in eight offices in six states – includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings!

Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you’re a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now!

Job Summary:

Client Service Representatives are the "face" of Avalon. They are who our clients see when projects are picked up and dropped off. CSR’s are responsible for maintaining relationships with clients by ensuring that their needs are met. The CSR is a vital link between the clients and both the production and sales teams. The CSR is responsible for overseeing all aspects of jobs from pickup and delivery to job write ups, and small account and walk-in client quoting.

Schedule:

• Pickup and delivery projects to client offices using company provided vehicle.
• Gather all client instructions for projects at time of pick up.
• Check that all materials needed for each project are in house and arrange for purchase of any specialty items that are not on hand.
• Price quoting for: new clients, walk in clients and small accounts.
• Final check the completion of of all jobs before they leave service department and head out for delivery.
• Maintain a clean company vehicle, communicate any cost related items to managing partner.

Skills, and Abilities:

• Possess strong time management, communication, attention to detail and critical thinking skills
• Ability to operate desktop computer, scanner and other common office equipment including copiers, printers, etc.
• Basic math and computer knowledge
• Proficiency in all Microsoft Office applications and NetSuite preferred.

Education and Experience:

• Minimum of a high school diploma, associate’s degree in business or related field preferred
• 1-2 years of proven experience as a customer service rep, sales / admin assistant.

Physical Requirements:

• Standing for long periods of time
• Making and receiving phone calls.
• Must be able to lift 50 pounds at times.
• Driving a motor vehicle

So, are you ready to click that button and take the next step in your career? We hope so!