What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance clients. We’re a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

What this position entails

Offering tremendous ROI, the Milliman IntelliScript Irix® rules engine provides our clients with intelligent analysis of prescription histories and other medical data. Irix enables life and health insurance underwriters to make better decisions by generating comprehensive, customized reports that reduce the time needed for risk analysis.

Reporting to the Manager, Client Relationships, the Client Relationship Manager is responsible for client and revenue retention. This person will partner with an existing team of Client Relationship Managers, Sales Executives, Operations and technical product teams. After receiving thorough training on processes and product offerings, the Client Relationship Manager will assume direct responsibility for full client satisfaction comprising active Irix accounts nationwide.

Through excellent customer service, IntelliScript clients will view this Client Relationship Manager as a consultant, project manager, and trusted advisor. While we put a premium on face-to-face relationship building with our clients, the majority of customer interaction can be managed remotely via phone and web conferencing.

What you’ll be doing

• Represent the Milliman IntelliScript brand with maturity and professionalism
• Support clients’ use of Milliman IntelliScript’s identified data business solutions
• Provide an open communication channel between IntelliScript and our clients
• Discern the true need when a client is describing a problem or concern
• Increase Milliman IntelliScript’s success by educating customers on additional product offerings (i.e. identified as well as de-identified)
• Maintain knowledge of dedicated accounts i.e. each client’s business, contacts and all Milliman touch points
• Provide training, ongoing support and account maintenance
• Appropriately engage other Milliman IntelliScript business units and departments (such as business development, marketing, analytics, IT and legal)
• Effectively coordinate communications and facilitate joint client efforts
• Work with Account Executives (Sales) to forecast and support future business
• Manage legal documents as needed, e.g. agreements, amendments, BAA, etc.
• Maintain accurate and up-to-date records of all contacts and activities in Salesforce
• Complete significant client touches quarterly (KPI reports)
• Study current market conditions and industry trends that affect our clients and our business

What we need

• 5+ years of professional experience
• 2-5 years of relevant work experience
• Experience in insurance, health care, financial services, and/or software-as-a-service (SaaS)
• Must be able to demonstrate critical thinking skills
• Must be able to successfully manage ambiguous situations
• Proven track record of success in building customer relationships
• Understanding of how data is used to influence business decisions
• Strong command of Excel, Outlook, Word, and PowerPoint
• Past experience and continued ability to travel nationwide, up to 30% (usually day trips or overnight) for client meetings, conferences and company events

What you bring to the table

• Able to unearth client needs, conduct analysis, and present a resolution
• Demonstrated “let’s find a way to do it” attitude – no task is too big or too small
• Comfortable working with any level of client contact (admin to CEO)
• Exceptional communication skills: articulate and professional when speaking with clients as well as with colleagues, via all mediums (phone, email, video conferencing, etc.)
• Thrive in an entrepreneurial and collaborative culture
• Considerate when listening to a client’s issue or needs, thoughtful in responding, and creative in solving problems
• Energetic, tenacious
• Constructive, resourceful
• Excellent prioritization of multiple concurrent tasks, such as projects in different phases
• Strong multi-tasking and organization skills

Wish list

• Bachelor’s degree in any field
• Previous experience using software such as Salesforce, Confluence, JIRA, and or Power BI

Location

This position will be based out of the Milliman office in Brookfield, WI; however, this position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI as needed.

The base salary for the position will vary with the candidate’s qualifications and experience. The salary range for this position is $65,000 to $105,000 depending on a combination of factors, including but not limited to education, relevant work experience, qualifications, skills, certifications, location, etc. In addition, we offer a significant performance-based bonus plan, profit sharing, and generous benefits.

Milliman Benefits (U.S. only)

At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:

• Medical, dental and vision coverage for employees and their dependents, including domestic partners
• A 401(k) plan with matching program, and profit sharing contribution
• Employee Assistance Program (EAP)
• A discretionary bonus program
• Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue
• 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
• Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
• A minimum of 8 paid holidays
• Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
• Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.