Job description

1. Schedule and confirm appointments

2. Answer inbound calls and make outbound calls

3. Provide Customer Service

4. Achieve weekly and monthly quotas

Call Center Target Metrics

• Issue 10 appointments per Design Consultant per week (2 per day)

• 45-55 Dials per hour per caller

• 35% conversion from Raw Lead to Set Appointment

• 80% conversion from Set Appointment to Issued Appointment

• 80% Demo Rate on all Issued Appointments

Job Type: Full-time

Pay: $50,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Catonsville, MD: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 2 years (Required)

Work Location: In person

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