The Neighborhood Center of West Volusia is, “a place with a heart”, our mission is to feed the hungry, house the homeless, and prevent homelessness.

The Neighborhood Center of West Volusia employs compassionate, skilled professionals who are committed to excellence, enjoy teamwork and contribute daily to our mission and culture of caring. Team members experience a friendly, supportive atmosphere, leadership support, autonomy, flexibility and the privilege of doing meaningful, rewarding work.

Position Summary: The Neighborhood Center of West Volusia (NHCWV) Bridge Shelter Director position provides the leadership, management and vision necessary to ensure that the Bridge has the proper operational controls, administrative and reporting procedures, and personnel in place to effectively operate the shelter. The shelter will provide a safe, structured environment for the homeless and help them obtain a more permanent housing environment within 30-90 days as well as provide day-to-day services for guests within the Day Center.

The incumbent leads recruitment, placement and management of staff; organizational operations, delegation of tasks, and accountabilities. The Director is responsible for establishing and executing work schedules, monitoring / evaluating performance in coordination with the Chief Operating Officer.

The Bridge Director develops and collaborates with case managers and shelter coordinators providing comprehensive individual services to the resident and day clients and additional programs within the Bridge Department. Support covers a broad array of areas requiring skills, knowledge, and confidence necessary to guide staff, volunteers, interns, and clients in achieving agency mission and vision.

This position requires clear communication, both written and verbal, organization with effective time management skills, a willingness to learn and adapt, with the highest standards of behavior, collaboration and ethics. Incumbent may be required to work additional hours in addition to their published schedule to meet existing agency demands.

This position reports to the Chief Operating Officer. The Bridge Director coordinates and integrates with agency department directors and external civic / faith based organizations.

Duties and Responsibilities

• Provides overall leadership and guidance for all Bridge operations and performance of planned / emergent work requirements to achieve established objectives of the Bridge Department and the agency.
  • Direct and supervise assigned staff, volunteers, interns.
  • Planning and maintaining 24/7 coverage of the Bridge.
  • Coordination and implementation of daily Bridge Shelter operations. Execute Bridge Policy and Procedures and agency duties within client handbook.
  • Submit and implement Bridge fiscal budget. Coordinate with Chief Finance Officer to track performance and adapt as required.
  • Oversee and review all resident client intakes and discharges.
  • Prepare and review client census data and address issues as required.
  • Track progress, completion, and maintenance of all required staff training to include necessary certifications for respective positions.
  • Monitor facility to maintain safety of staff, clients, and shelter space. Identify facility issues and submit internal work orders or external coordination for resolution.
  • Communicate observations and interactions with clients to NHCWV leadership, respective Shelter Case Manager, Shelter Coordinator, and staff through documentation in daily communication logbook.
  • When activated, direct agency efforts for Bridge to serve as Cold Weather Shelter or Hurricane Emergency Shelter.
  • Performs other duties as assigned.
• Record keeping and communications.
  • Aids with oversight for departmental
• Documentation of progress and assistance in surpassing obstacles to set goals. Routine and exigent documentation of coordination and follow-up of all areas and collecting financial information.
• Coordinate with staff for maintaining client data within Homeless Management Information System (HMIS).
• Records and services in compliance with agency policies, regulatory and funding source requirements.
• Ensures timely delivery of required documentation to Grants Administrator including, but not limited to: Service Activity Logs (SALs), financial documentation, and other relevant documents.

Qualifications, Experience, and Abilities

• Education:
  • Bachelor’s degree in social services field.
  • Advanced degree (e.g. Master’s) or professional certifications are preferred.

• Experience:
  • Minimum three years’ experience within social services field within last five years is preferred.
  • Minimum of three years’ experience as a supervisor
  • Minimum of two years’ experience in budget planning and execution.
  • Experience in grant funding application, management, and reporting.
  • Knowledge in contract / grant operations, reporting, and compliance.

• Technical Experience:

• Demonstrated proficiency in using Microsoft Outlook, Word, Excel required.
• Data base entry / maintenance experience preferred. Experience with computer applications as well as experience using and entering data into the Homeless Management Information System (HMIS) or other client databases preferred.
• Must possess valid state driver’s license.

• Specialized knowledge, skills, and abilities:
  • Knowledge of community resources in the Volusia County area preferred.
  • Ability to manage multiple projects with demanding and competing deadlines, superior organizational skills and the ability to maintain a quality work place in a diverse, fast paced, stressful and changing environment.

• Sound decision making.
• Proficient at time management.
• Must be prompt and dependable.
• Strong organizational, analytical, oral/written communication skills.
• Ability to work flexible schedule
• Ability to work independently and as a cooperative team member.
• Ability to negotiate with different personalities and work under competing priorities.
• Ability to assess emergency situations and respond effectively.
• Excellent written and verbal skills. Bilingual capability is a PLUS.
• Must pass Florida Department of Children and Family Services (DCF) Level 2 background check.
• Must pass initial and subsequent random / periodic drug screen.
• Positive past employment reference checks.

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: sitting, walking, lifting up to 50 pounds independently, reaching, carrying, speaking, listening.
• Work environment: an environment of high stress and fast pace of crisis intervention. Protocol for safety and security is a priority. Use of phones, in person assistance, computer, fax and other general office machinery.

Generous Benefits Package and Paid Time Off, including:

• Medical, dental, and vision insurance options
• $150 per month agency-sponsored health reimbursement account
• 12 paid federal holidays per year
• Accrued monthly paid time off
• Simple IRA retirement plan with a 3% match
• Agency vehicles for business and client-related travel
• Thrift Store employee discount