JOB TITLE: Personal Banking Officer

LOCATION: Coral Gables, Fl
T YPE: Hybrid schedule although during probation required to come on-site every day
SCHEDULE: Monday to Friday from 8 am to 5 pm
TYPE OF CONTRACT: Permanent
PAY RATE: $75K TO 85K /Per Year + Benefits.

BENEFITS:

• 100% paid medical, dental, and vision.
• Along with STD and LTD.
• 401k plan
• PTO and sick days are available after passing the introductory period.
• Tuition reimbursement (up to 5k) after being with the Agency for a year.
• The bonus range is from 0% to 15% of annual salary, with a target of 10%

ABOUT THE ROLE:

REPORTS TO: Business Area Manager

This position provides support and information to clients in response to inquiries about their accounts, products, and services. The AO professionally handles incoming requests from clients and ensures that issues are resolved both promptly and thoroughly. Carefully and efficiently gather client information, access, and fulfill client needs, educate the client where applicable, to prevent the need for future contacts, and document interactions as required. The AO troubleshoots client issues over the phone, using automated information systems to analyze the client’s situation. Strives to maintain a balance between company policy and client benefit in decision-making. The AO will receive, document, and resolve client complaints.
In addition to maintaining a long-lasting relationship, our CRM provides the utmost professional service to every client, ensuring the quality of the client experience while complying with all Agency’s policies, procedures, and regulatory requirements.

RESPONSIBILITIES AND DUTIES:

• Ensures adequacy, efficiency, and timely update of the applicable operating procedures.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the client’s experience.
• Responsible for coordinating and providing guidance on the Visado processes to ensure that new account applications and underlying documentation received from Ecuador processing centers are in conformity with the Agency's procedures and requirements.
• Responsible for executing the business plan, and meeting the year’s budget goals, while optimizing customer service
• Responsible for the management of a portfolio of existing client relationships and the development of new business.
• Travel frequently to meet with clients and new prospects.
• Handles in-office visits, taking advantage to discuss any pending documentation issues and promptly documents the meeting in the ECS System
• Coordinate and obtain required documentation updates for accounts subject to periodic due diligence reviews, such as personal, and corporate financial information.
• Validates accuracy and legitimacy of credit documentation provided.
• Handles account maintenance related among others to authorized signatures, closing procedures as per policy and/or RMs request, etc.
• Responsible for maintaining Credit Files up to date, including timely obtaining time-sensitive documents such as W-8 forms, beneficial ownership, and good standing certificates, US Patriot Act certifications, etc.

REQUIREMENTS:

• Bachelor’s degree in business or related field preferred
• 3-5 years of Personal Banking accounts
• Bilingual English – Spanish (written and spoken)
• Strong communication, collaboration, and technical compliance skills.
• Should be able to work effectively with others at all levels.
• 3+ years of KYC/Compliance experience
• Strong track record of effective sales, client solutions, and client satisfaction.

SKILLS:

• Software applications such as Word for Windows and Excel.
• Adaptative
• Work under pressure
• Fast learning
• Logical thinking
• Finance
• Accounting
• Communication skills
• Confident

At ttg, “We believe in making a difference One Person at a Time,” ttg OPT