Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

Associate Specialist Quality

San Diego, CA

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with a high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as the best place to work for diverse, working mothers, female executives, and scientists.

The Opportunity

This position works out of our San Diego location in the Cardiometabolic and Informatics. Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges.

As the Associate Specialist Quality, you’ll have the chance to assist senior staff in carrying out moderately complex product support investigations involving various laboratory methods, equipment, and procedures.

What You’ll Work On

• Process and investigate customer complaints to determine root cause(s).
• Ensure accurate documentation of the complaint evaluation and investigation results within assigned complaint records. Maintain good documentation practices (GDP).
• Escalate potential product performance issues or quality system issues.
• Perform specialized tasks as trained in an independent fashion, requiring minimal direction, once procedures are established.
• Initiate communication with related staff and functional groups as necessary to complete investigations.
• Work involving blood or other potentially infectious materials may be required.
• Understands and is aware of the quality consequences which may occur from the improper performance of their specific job; has an awareness of device defects that may occur in their area of responsibility, including product design, verification, and validation, manufacturing and testing activities
• Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices; build productive internal/external working relationships
• Carries out duties in compliance with established business policies
• Other duties as assigned, according to the changing needs of the business

Pay and Shift

The salary range for this position is $70,000 - $80,000 based on experience.

Required Qualifications

• BA/BS in biology, chemistry, physics, or related field with laboratory coursework directly applicable to duties; or equivalent work experience.
• Zero to two years of Laboratory experience

Preferred Qualifications

• Demonstrated skills in carrying out laboratory/research assignments with general guidance in an accurate, effective manner
• Able to work with a variety of people on multiple tasks
• Knowledge and ability to use electronic complaint systems, MS Office
• Excellent written and verbal communication skills

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between $53,700 – $107,300