Job description
Growing with the best talent at Axa Partners
We are currently looking for Travel Claims Agents to integrate in our Travel Assistance Business Unit in Barcelona
Why should you apply?
If you are looking for a job and you speak native or fluent italian, we offer you the opportunity to work in a multinational company. So if you enjoy working in an international, teamwork and fast changing environment join us!
What does the role involve?
Assist individuals who are in need of claims assistance as part of their travel insurance. The main type of travel assistance cases dealt in the Claims team will be trip cancellation (flight/accommodation/leisure), loss of luggage, medical costs, repatriation cost, curtailment, theft, loss or damage of personal items, personal money, travel documentation, damage to rental car, legal assistance and legal costs while travelling or afterwards.
Main responsibilities:
- To know in detail the different type of insurance policies of our clients and apply the
- To advise and orient customers towards an appropriate solution.
- To coordinate all necessary steps of the claim management: Handle international
system, organize appropriate claim management and ensure the closure of each file.
- Offer a rapid and tailored customer care response to their problems in line with the
- To work in a team environment to ensure proper case handling.
#LI-SP
Your Profile
This job is perfect for you if you have:
- Proven experience in telephone customer care or in customer facing roles.
- Strong written and spoken communication skills
- Excellent telephone customer care skills.
- Excellent command of Italian (oral and written).
- Strong skills in logistics, administration and interpersonal relations.
- High appreciation of teamwork.
- True interest and commitment for the corresponding shift.
- Excellent PC skills (Word, Excel, Internet), including strong typing ability
- Assistance, travel or tourism industry background is highly valued.
About AXA
Our mission:Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
About the Entity
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
What We Offer
By joining AXA Partners, youwill work in a responsible company, which offers a real culture of expertise& diversity. Our focus is on accelerating the development of everyone’sskills, whilst offering attractive and competitive compensation andopportunities for professional development and growth.
Additionally, atAXA, we work to make a real difference to people - when amazing things happenand when we create opportunities for a better life, the feeling of pride isextraordinary.
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