Job description
Position Number 344500 Requisition Number B08303 Position Type Support Staff Non Exempt Class Code 7795 Time-limited through n/a Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00 a.m. - 5:00 p.m. Department UNF Online Organization DISTANCE LEARNING Division Academic Affairs - DIV College N/A Approved Hiring Salary Range $30,748.42 to Negotiable Pay Basis Annually Equal Opportunity
In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
Carnegie
The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.
UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Faculty Initiatives
The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.
General Description / Primary Purpose
The UNF Online Admissions Coordinator, under the direction of an Admission Coordinator Team Lead or above, plays an integral role in the design, development, implementation and interpretation of departmental processes and/or programs. This position organizes and implements student enrollment/retention activities and uses appropriate systems to meet enrollment goals and track retention activities. Provides personalized communication to prospective students and documents efforts in CRM as appropriate.
Essential Duties
Job Function
Provides personalized communication to prospective and current students and documents efforts in CRM as appropriate.
Implement UNF Online coaching model to support student admission and retention efforts.
Serves as initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor.
Supports admission process by participating in campaigns via CRM.
Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.
Ensures timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance.
Manage special projects, as assigned.
Implement UNF Online coaching model to support student admission and retention efforts.
Serves as initial point of contact to track, troubleshoot, and/or resolve student issues while directing any unresolved issues to the appropriate supervisor.
Supports admission process by participating in campaigns via CRM.
Responsible for knowledge of information related to University, College, and Program policies and procedures, as well as information related to community resources to provide students with information and guidance, assisting students in making informed decisions.
Ensures timely turnaround of services, meeting established service level agreements, unit benchmarks, customer service standards, and key performance indicators, while adhering to daily productivity metrics to ensure optimal performance.
Manage special projects, as assigned.
Percentage Of Time
100
Posting Detail Information
Marginal Functions
During declared campus emergencies, this position may be required to perform specific job related duties at a designated off campus location or place of residence.
Required Qualifications
A Master’s degree from a regionally accredited college or university in a directly related area of specialization; or a Bachelor’s degree from a regionally accredited college or university and two years of experience directly related to the job functions.
Faculty Position Required Qualifications
N/A
Departmental Requirements
None
Statement(s) of Understanding Definition
This position requires a background check. In conjunction with the University’s policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator.
Required Licensure or Certification
none
Machines/Equipment used regularly
none
Anticipated Start Date
05/15/2023
Job Posting Date
03/20/2023
Application Review Date
04/03/2023
Application Deadline
Open Until Filled
No
Point of Contact Information
Michele Verkerk (m.verkerk@unf.edu)
Hiring Official
Erica Anga
Location if not Jacksonville
Jacksonville
Special Instructions
Applicants must complete an online application, as well as upload supplemental documents, at
www.unfjobs.org in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Michele Verkerk at m.verkerk@unf.edu. Initial review of applications will begin on 04/03/2023.
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