Job description
- Gestión de documentación a través de herramientas de office.
- Gestión de incidencias de usuario a través de herramientas de ticketing.
- Control de la calidad del servicio y establecer junto con el área los SLA´s del servicio.
- Otras tareas de soporte administrativo.
- Experiencia en atención al usuario o CAU.
- Experiencia en gestión de incidencias a través de ticketing ITSM
- Valorable conocimiento en herramientas de office nivel intermedio.
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