Job description

Is your passion helping people? Do you take pride in providing excellent customer service? Are you looking for a work home where your contributions are valued? If so, we’re looking for you!

Our Family owned business has been serving our community for over 40 years and takes pride in serving our community each and every day. We give each of our families the level of attention and care they deserve. Serving every family as our own is not only our motto but the way we care for every family. We are seeking an administrative assistant to add to our team.

We value our team and offer*:

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Life insurance
• Tuition reimbursement
• Disability insurance
• Paid training

*Waiting period applies. Subject to change without notice.

About Us

We are committed to our employees because they are the building blocks of our company and of the community we serve. We invest in our employees so that they can grow and further help us reach our goals. Our firm and our staff are committed to the communities we serve, and we believe in supporting many worthwhile projects. We are dedicated to generously supporting the community that has so graciously supported us from day one and helped us to grow to be the premier funeral service provider in our area.

We are looking for a candidate to join our dynamic office staff – working in a rapidly changing environment to deliver the highest customer satisfaction possible to a wide variety of clients.

Your duties include but are not limited to:

· Manage account balances to discover outstanding debts or other inconsistencies

· Collect all information needed to calculate bills receivable (order amounts, discount rates etc.)

· Check the data input in the accounting system to ensure accuracy of final bill

· Issue invoices and bills and sent them to customers through various channels (mail, e-mail etc.)

· Issue customer account statements periodically or whenever necessary

· Receive payments through various methods (cash, credit card, etc.) and check for credibility

· Send reminders for payments and contact customers when assigned

· Update accounting records with new payments, balances, customer information etc.

· Answer questions and handle complaints from customers regarding bills

· Responsible for answering the phone, screening, and assisting callers, and obtaining initial information for other work groups before forwarding calls.

· Building rapport and trust with customers through open and interactive communication

· Providing accurate, valid, and complete information

· Keeping records of customer interactions, processing customer accounts and filing documents

· Going the extra mile to engage customers and drive the customer experience

· Organizing/scheduling meetings and appointments

· Performing administrative duties such as filing, data entry, database queries, etc.

· Writing letters and emails on behalf of other office staff

· Handling sensitive information in a confidential manner

Requirements

· Adherence to laws and confidentiality guidelines

· Proficient in MS Office (especially Excel); Working knowledge of relevant software (e.g. Quickbooks) will be appreciated

· Excellent math ability

· Good organizational skills

· Excellent communication skills

· High school diploma; further education will be a plus

· Strong phone contact handling skills and active listening

· Displays empathy

· Excellent communication and presentation skills

· Ability to multi-task, prioritize, and manage time effectively

· Attention to detail and problem-solving skills

Salary commensurate with experience.

To apply for this opportunity, please submit a detailed resume as well as a cover letter telling us why you are searching for a new position. You are also requested to complete the Indeed skill assessment that will be sent to you.

Emails sent to us directly, phone calls or in-person applications will not be accepted. No agencies please.

Only those candidates being considered will be contacted.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• East Brunswick, NJ 08816: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• administrative assistant: 2 years (Preferred)

Work Location: One location

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