Job description
Department:
Guest Services
Position Type:
Part Time
ESSENTIAL FUNCTIONS:
Take your career to new depths and put your skills to work in a one of a kind setting by becoming a part of the premiere aquarium showcasing the Gulf of Mexico and Caribbean Sea. The Texas State Aquarium provides high quality, entertaining programming through education, conservation, and wildlife rehabilitation. We strive to provide our guests with an exciting, educational, and memorable experience.
Responsibilities:
-
- Maintain accurate accounts of all sources of revenue generated through the Guest Services Department.
- Respond to all inquiries from Visit Corpus Christi or other convention groups in a timely manner
- Assist Guest Relations Manager with upkeep of budget and data entry of expenditures
- Communicate timely department memos / updates to all members of the guest services department.
- Maintain accurate inventory of visitor maps, office/department supplies or equipment and procure when needed.
- Collaborate with Guest Relation Coordinator on any ordering of supplies for 4D Theater.
- Respond to customer requests, concerns, and complaints, via phone, email or in person.
- Enter non-existing groups of student groups into online booking platform to allow them to complete online bookings.
- Reply to and create bookings for incoming non-student groups.
- File booking paperwork in a timely and efficient manner.
- Assist Guest Relations Manager in budget development.
- Be articulate on the phone and be able to describe TSA products to gain and maintain business.
- Manage and maintain accurate data entry of invoices and recordkeeping in KMIT.
- Complete a daily report regarding current status of school group self-guided bookings sold via the online booking platform and verification of payment via online platform.
- Request ticket printing through Accounting department and mail/deliver pre-paid tickets as needed
- Prepare correspondence and reports by use of word processing and spreadsheets.
QUALIFICATIONS:
A one year certificate from college or technical school or three to six months of related experience and/or training is required for consideration. An equivalent combination of education or experience may also meet the required qualifications.
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