• Provide status of orders which includes expediting, delivery schedules and replacement needs.
• Work order holds and backorder reports.
• Entry and follow up of CRM activities to ensure customer satisfaction.
• Respond to emails, answer inbound calls, and on occasion proactively reach out to customers
• Document account summary notes regarding each customer
• Order entry - provide follow-up Order Acknowledgment for every order
• Provide daily or weekly Open Orders reports as indicated on the Account Summary notes
• Assist in training new team members
• Conduct New Account setup
• Provide price and availability of material
• Formal quote entry
• Provide freight quotes
• Run material Usage reports
• Conference calls with customer to conduct ledger review, project review, order status/complaints
• Entry and follow up of CRM activities to ensure customer satisfaction.

• High school diploma or equivalent required. Associate Degree preferred.
• At least two years related office and/or customer service experience or equivalent combination of education and experience
• Microsoft Office Suite Programs and general computer proficiency
  • Word & Excel is specifically required. (V-Lookup, Pivot Tables, Etc.)
• Excellent written and verbal communication and strong organizational skills
• Negotiation skills
• Strong analytical/problem-solving skills
• Ability to prioritize, multi-task, and work in a fast-paced environment
• Ability to establish a strong rapport with customers

KGPCo is a key strategic partner to the world’s leading communication and technology companies creating the next generation of networks. By uniquely combining Network Services and Supply Chain Solutions to build, optimize, and maintain networks, our team’s unmatched expertise enables our customers to navigate today’s challenges, implement tomorrow’s innovations, and build the future. KGPCo OneTouch™ provides a single source for everything from design and architecture to production and sourcing to installation and support. From ground to cloud, KGPCo is the only company in the industry that offers a complete range of solutions and an integrated approach to build, optimize, and maintain networks. Since 1973, KGPCo has built unique offerings of Supply Chain, Distribution, Integration Services, and Network Services including OSP, ISP and Network Cloud by understanding industry challenges and relying on the solid foundation of hard work and perseverance established by founders Kathleen and Dale Putrah. It’s this legacy that has established an unequaled Customer First philosophy for KGPCo - Products, Services, and Network Cloud.