Job description
- Monitor customer feedback to identify and resolve issues
- Review and resolve discrepancies, i.e. credit card reconciliation
- Work with customers to either develop a business plan or support the execution of the plan, when applicable
- Experience in Quality/Account management methodology and Customer Service
- Working with CRM tools and thorough knowledge of appropriate technology enablers
- Analyze and develop plans specific to client needs from a project experience standpoint
- Knowledge of project management and BCD Travel Products and Services
- Extensive knowledge of travel industry dynamics obtained through agency or procurement experience as well as business analysis and financial acumen
- Good command of the English language
- Knowledgeable in client technology tools
- You have a College, Associate, or University degree or equivalent experience
We’re a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world’s best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We’re committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Account Executive is between $60 000 and $72 000. The actual pay depends on your skills, qualifications, experience and geographical location.
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