Job description

The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.

• Aids Sales and Account Managers on client communications and overall account success
• Maintains and updates customers’ job timelines in collaboration with production and implementation teams
• Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
• Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time
• Maintains customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
• Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
• Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
• Performs weekly and/or monthly status calls with clients for current status updates or as needed
• Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
• Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes
• Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed

Requirements:

• Bachelor’s degree
• A minimum of 3 years of customer service and administrative experience
• Project management experience
• Ability to work collaboratively with others in professional manner through building trust, respect and cooperation
• Ability to work effectively and collaboratively within a diverse and multi-cultural and multi-generational staff
• Demonstrated ability to problem solve
• Excellent organizational skills and detailed oriented
• Demonstrated ability to manage multiple projects and meet deadlines
• Ability to quickly and appropriately prioritize conflicting demands
• Ability to apply a high level of discretion and attention to detail
• Proficient with databases, web based programs, and MS Office Suite
• Experience with Microsoft Project Management and/or proprietary project management
• Excellent verbal and written skills
• Outstanding customer service

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Coppell, TX 75019: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)
• Project management: 1 year (Preferred)

Work Location: In person

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