Job description

About us

Hope and Help Center of Central Florida is a small business in NON_PROFIT_ASSOCIATION. Our goal is to To end the HIV/STI epidemic in Florida through comprehensive health education, prevention, testing, and treatment. As a team we adhere to the following: Heart; Our compassion sets us apart. We create a culture of caring in all our interactions by looking through the lens of trauma-informed care. Teamwork; We intentionally check our ego at the door and come ready to support, empower, and collaborate with our teammates. Diversity & Inclusion; We contribute to an inclusive environment where all mission-driven members can reach their potential. Integrity; We build trust through practicing good judgement – and always do the right thing, even when no one is watching. Diligence; We don’t just show up – we honor our commitments and act in a consistent manner every day. We work to overcome challenges and reach out for help when we’re stuck.

The 340B Program Manager manages 340B compliance with federal regulations and HRSA guidelines, develops policies and procedures, performs ongoing analysis and audits of the Program and data validation to ensure accurate and optimal performance. This role manages relationships with wholesalers and contract pharmacies and coordinates operational efforts around the Program, as well as managing a team of Health Care Advisors (HCAs). The 340B Program Manager participates in development and roll out of additional program opportunities, and creates program reports for the Leadership team, among other duties. The 340B Program Manager has the exciting opportunity to further develop this Program and help it grow to support services for low-income and vulnerable populations in our community.

Remote opportunity with 30% travel requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

• Collaborates with senior leadership to understand organizational goals and strategy related to the 340B Program.
• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations 340B compliance and strategy needs.
• Manages 340B department staff members and off site team members.
• Responsible for recruiting, terminations and employee evaluations.
• Validates work performed by Health Care Advisors who work in the current 340B capacity & establishes departmental KPIs to ensure QC & the integrity of our program.
• Serves as the organization’s internal subject matter expert on 340B Program rules, regulations, guidelines, details, policies, and procedures.
• Continually shares 340B Program expertise with staff across departments to ensure ongoing compliance and program integrity at HHC and affiliated sites.
• Develops and maintains internal and external relationships, including contract pharmacies, 340B drug wholesalers, affiliates.
• Ensures that policies and procedures are developed, implemented, routinely reviewed, and updated, and maintained according to organizational, regional, state, national, and federal requirements, and guidelines.
• Trains, educates, and communicates with internal and affiliates’ staff the 340B program.
• Regularly communicates with staff involved in the 340B program to ensure processes remain compliant and efficient.
• Addresses any 340B related issues that arise.
• Proactively monitors and assesses 340B guidance and/or rule changes, ensuring that the organization remains compliant.
• Regularly monitors HRSA 340B OPAIS for accuracy.
• Ensures new associated sites are registered accurately and within given timeframe.
• Proactively manages grant status to ensure ongoing eligibility.
• Develops, executes, and documents self-audits of the 340B program and ensures findings are remediated.
• Monitors contract pharmacies compliance, documenting results, and addressing findings.
• Reviews and monitors all points of service that participate in the 340B program to ensure compliance with policies and procedures, covered entity eligibility, and patient eligibility.
• Monitor’s utilization records and 340B purchasing accounts to ensure software tracking tools are working properly and accurately, performing audits or compliance assessments as needed.
• Monitors 340B compliance and workflow processes.
• Conducts and oversees monthly 340B audits to verify adherence with the 340B program guidelines and policies.
• Serves as the organization’s coordinator for all 340B audits. Coordinates all requests and responses.
• Responsible for maintaining monthly internal auditing records to ensure compliance.
• Maintains all 340B related contracts and 340B Program records in an organized, accessible, compliant manner.
• Manages relationships and compliance with contracted 340B pharmacies.
• Develops monthly and annual 340B program reports for agency leadership that clearly document utilization, savings, inventory, problem areas, and exceptions or discrepancies.
• Tracks, trends, and reports 340B pharmaceutical sales and purchases data to ensure provider / physician and patient eligibility.
• Routinely monitors utilization records and 340B purchasing accounts to ensure that software or tools are working properly.

OTHER RESPONSIBILITIES

Performs other work-related duties and special projects as assigned.

SUPERVISORY RESPONSIBILITIES

This position manages Health Care Advisors.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE AND SKILL OF

• Modern office practices, procedures, and equipment, including EMR systems ð HIPAA laws and confidentiality requirements
• Excel, Word, and basic computer operations proficiency ð 340B Drug Discount Program
• HIV and STD transmission, prevention, and disease process. ð HIV/AIDS and STD prevention strategies
• Substance Abuse, HIV/AIDS, TB, STD’s and Hepatitis as they relate to prevention and medication adherence among special populations
• ADAP, CDC, and Ryan White approved programs ð Resources in the business community
• Counseling techniques and practices
• Principles and practices of social work
• Methods of compiling, organizing, and analyzing data
• Presentation of current and accurate HIV and STD-related educational information including definition, identification, statistics, transmission, prevention, management, treatment, resources, and testing.

ABILITY TO

• Work confidently with discretion and independently with little direction.
• Ability to effectively utilize problem-solving and decision-making techniques. ð Ability to make effective judgments and decisions based on objective criteria. ð Strong work ethics.
• Excellent communication and interpersonal skills and a collaborative management style.
• Communicate effectively both orally and in writing with a diverse population varying in age, physical/mental health, lifestyles, and cultural/ethnic backgrounds.
• Meet time schedules, deadlines, and plan and organize work.
• Work cooperatively with others using tact, patience, and courtesy.
• Maintain current knowledge of technological advances in the field. ð Work with confidential data with discretion.
• Be sensitive to issues involved in working in a multi-cultural, community-based organization. ð Communicate effectively with staff, program participants, service providers, and community members.

EDUCATION and/or EXPERIENCE

Bachelor’s degree in social science from an accredited college or university or is a Certified Pharmacy Technician (CPT). Familiarity with 340B regulation (operations and/or compliance) preferred.

CERTIFICATES, LICENSES, and/or REGISTRATIONS Must have at least one (1) year in direct HIV/AIDS experience and hold an Apexus Operations Certificate. Familiarity with 340B regulation (operations and/or compliance) preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and to use hands to finger, handle or feel. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, sit and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Remote opportunity with 30% travel requirements.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Winter Park, FL 32792: Reliably commute or planning to relocate before starting work (Required)

Experience:

• 340B managing: 1 year (Preferred)
• 340B auditing: 1 year (Preferred)
• 340B pharmacy: 1 year (Preferred)
• Customer relationship management: 1 year (Preferred)

Work Location: Hybrid remote in Winter Park, FL 32792

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