Job description

NOW HIRING: IT SUPPORT ENGINEER

Looking for a fast paced, dynamic, exciting place to call home??

Are you passionate about technology and using your skills to provide excellent service?

Do you believe that quality should be the baseline for everything you do?

If so, we’d love to connect with you about our IT Support Specialist role.

Who are we looking for?

• Dedicated to supporting non-technical end-users and providing customer service excellence
• Proven eagerness to learn, improve, and grow within our dynamic teams
• Motivated self-starter with the ability to work as a team member and independently
• Dependable team player with excellent communication, time management, and multitasking skills to ensure end users, associates, and management teams remain engaged
• Proactive in utilizing available resources and identifying solutions by asking questions as well as giving and receiving feedback
• Able to relocate or commute to Richardson, Texas

What technical skills will you need?

• One or more years of experience working with an IT Managed Services Provider, with exposure to troubleshooting, maintaining, and installing technologies
• Skills and certifications in Microsoft technologies (Windows Server, M365, Azure, etc.) are highly favored
• Strong IT fundamentals are a must. Firm understanding of technologies such as DNS, LAN/WAN architecture, Windows Server, Windows 10, and Microsoft 365 administration are all critical must-have skills
• Strong working knowledge of Active Directory, Domains, and Group Policies will be required for success
• Exposure to Azure Active Directory, MFA, and Conditional Access Policies
• Attention to detail for this position is paramount. Must be able consistently follow documented processes thoroughly and accurately
• Bonus: Experience working with VoIP technologies

Here’s what you’ll be doing:

• Work with multiple small to medium sized businesses managing Windows, Windows Server, Mac, networking, and desktop support requests
• Assist end-users with technical support requests related to email, VPN, share drives, printers, and other day-to-day IT support-related items in a timely manner
• Provision new user accounts and workstation hardware for new employee onboarding requests.
• Accurately log incidents into a centralized ticketing platform with professional, thorough, and consistent communication to the customer, along with documenting notes internally for actions taken
• Follow up on pending and outstanding tickets to ensure issue resolution and complete customer satisfaction
• Perform occasional customer office visits to deliver equipment, address pending support-related items that require boots on the ground, and use this time to continue to build positive rapport with our family of clients

What do we offer?

• Competitive compensation packages, with room to grow
• Comprehensive benefits, including 401K Matching, Health Insurance, Dental & Vision Insurance, Mileage Reimbursement, Paid Time Off, and Parental Leave
• Standard Monday through Friday work schedule
• Casual, friendly, in-office work environment
• Opportunities for supplemental/bonus pay

**PLEASE NOTE, APPLICANTS THAT TAKE THE SKILLS TEST/PHONE PRE-SCREEN WILL HAVE PRIORITY OVER THOSE WHO DO NOT**

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year
• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Richardson, TX 75080: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk/IT related: 2 years (Required)
• VERIFIABLE MSP: 1 year (Required)

Work Location: In person

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